You can make a holiday accident compensation claim when you suffer an injury while travelling. Therefore, tour operators, hotels, and resorts must protect your safety during your stay. If they neglect this duty of care, you may then have grounds to claim compensation. Additionally, your rights extend far beyond your hotel. For example, you can file an accident claim if you are injured on transport, at tourist attractions, or in public spaces.
For more on your rights as a consumer when booking holidays, check the Citizens Advice holiday problems guide.